All 573 Hyatt properties will soon have free Wi-Fi
On the issue of hotel internet access, the question remains: Why is there still an issue? The ability to scour GIFs, watch cat videos, and even read this story has been declared a basic human right by...
View ArticleBlock this: Marriott backs down from right to block personal Wi-Fi hotspots
It looks like the case of Marriott versus The World has finally come to end, and much to the joy of travelers, Marriott backed down on its much-maligned promise to start blocking personal Wi-Fi...
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This is where business travelers spent their money in 2014
Expense management provider Certify has reams of data from the end of last year that offers some compelling proof that on-demand services such as Uber are changing the landscape of business travel....
View ArticleMarriott logs into Netflix, allowing guests to watch Marco Polo in their rooms
It’s been a long time coming, but Marriott is finally giving guests access to their own personal Netflix accounts, at least on a trial basis. For now, the hotel chain is allowing a bypass to the...
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Business or pleasure? These 5 hotels perfectly mix the two
business and pleasure, photo by Unique Hotels via Flickr “Business or pleasure?” The question must rank among the most common at airports, from the agents at passport control to the nosy neighbor on...
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These travel brands are killing it on social media
Screenshot from American Airlines’ Twitter account We’ve seen a lot of innovative social media campaigns in the travel industry lately: Singapore Airlines’ Instagram introduction of its new premium...
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How hotels are wooing young business travelers with trendy design and...
Photo courtesy of Element Hotels You know how when the boss sends junior associates on a trip, we inevitably end up banished to a lonely business hotel decked out in sad carpets and floral bedspreads,...
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Hyatt Kathmandu accused of turning away earthquake victims
The UKISAR team in Chautara, Nepal. Photo courtesy of DFID/UK Department for International Development. The 7.8-magnitude earthquake in Nepal on April 25 was the deadliest quake in the last 10 years,...
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Check in and out at any time, as hotels begin ditching ridiculous rules
photo by Unique Hotels via Flickr There’s nothing worse than arriving at your hotel after a long, early-morning flight to find out there’s a fee for checking in early. Checking out usually isn’t much...
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Hyatt invests in Onefinestay, the sharing economy's upscale rental company
Photo credit: OneFineStay Well if you can’t beat ’em, join ’em, or at least that looks to be Hyatt hotel’s recent strategy in coping with the competition of this shared economy. While other hotel...
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6 reasons you should book your stay directly with the hotel instead of a...
Photo: Wally Gobetz Step, or rather navigate, away from Expedia, Hotels.com and their ilk. The best room, rate, service and stay come right from booking with the hotel directly. While third-party...
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What internet commenters really think about travel brands
Photo credit: Diffbot Some travelers are happy to take their opinions to the interwebs, spouting their hatred for airlines and even sharing the experience of finding a mouse onboard a flight. While...
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Free amenities your hotel would give you if you only knew to ask
Photo: Carina/Flickr On a motorbike trip in Thailand I learned the golden rule of being a hotel guest: “asketh, and you shall receiveth.” My backpack zipper came undone on the road, and I ended up...
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Onefinestay guests in London are about to get treated at the Hyatt
Photo: One Fine Stay Onefinestay is sweetening the deal for guests of its upscale home-shares in London. Arriving into Heathrow on a red-eye? Now you can hang out at The Churchill hotel until check-in...
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Our favorite hotel rewards programs
Photo courtesy of Jessica Festa We all love a great hotel rewards program, but what should you look for when choosing? Along with choosing a brand you like, perks, ease of earning and redemption, and...
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The art of making sweet hotel music
Photo: Joy Roy/Flickr Check into a W Hotel in Asia and you’ll probably struggle to make it to the reception desk without dropping your bags and bouncing into Woo Bar. On Friday night, there’ll be a DJ...
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Source your own local veggies, eggs, and seafood at these hotels
Luxury hotel dining has always meant steakhouses and cocktails, but these days it might also mean a bunch of kale sourced from the hotel lobby. While eco-travel and luxury travel were once pretty...
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Bring on the Co-Tel: Hilton and Hyatt ream up to bring dual-branded hotel to...
Screenshot: The Wharf It’s 2015 and cats are officially marrying dogs: Hilton Hotels & Resorts and Hyatt Hotels are joining forces to create a dual-branded hotel in a high-profile Washington D.C....
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The definitive ranking of hotel chain rewards programs
It doesn’t take a lot of work to be loyal to Marriott, Hilton or IHG. If you stumble into a town – any town – you’re reasonably likely to wind up at one of their hotels. On the other hand, it takes...
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5 reasons to choose points over cash
Photo: GotCredit/Flickr As airlines are making money and sending their planes out full, they’ve gotten less generous with their frequent flyer programs. Hotels are full too, and at historically high...
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The best rate guarantee policies – and perks – for every major hotel chain
Photo: Roderick Eime/Flickr Hotels really want you to book your room right with them right now. The fact that Marriott’s most recent ad campaign centered on getting guests to do just that proves it....
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Here's how hotels are dealing with Wi-Fi
Photo: Tony Webster The average American traveler checks into a hotel with 2.9 Wi-Fi connected devices. In Canada, Australia and the U.K., that number rises above 3. These data-gobbling gadgets can...
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8 of the world's most unusual butler services
Photo courtesy of Aloft Cupertino Who doesn’t love having their laundry pressed and being brought tropical drinks with tiny umbrellas? While the traditional butler isn’t going anywhere, a number of...
View ArticleRevamped: these hotels just reopened after major makeovers
Today’s luxury traveler demands elevated tech amenities, creative activities, design-centric spaces and more experiential stays. And hotels are listening, with many getting dramatic makeovers to meet...
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Another major hotel chain removes porn from its in-room entertainment systems
Grand Hyatt San Francisco (Photo: Hyatt.com) Hyatt used to use the tagline “You’re More Than Welcome,” and although that is still true from a hospitality standpoint, guests are no longer more than...
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These are the 10 most expensive city hotels in the U.S.
Photo courtesy of St. Regis Luxury-Hotels.com recently released a ranking of the most expensive urban hotels in the United States, and surprise, surprise: New York City hotels occupy all but two of the...
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8 lucrative hotel promotions you don't want to miss in November
Miles and points collectors know a good deal when they see one, but sometimes promotions fly under the radar. So each month we’ll bring you the best deals for frequent fliers and the best promotions...
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Hotels are now using role-play and singing to hire new staff
Photo: Innisfree Hotels/Flickr Gone are the days when getting a hospitality gig was as easy as sending in a resume and meeting the boss. Hotels that want to be hip, trendy and down with Generation Z...
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Hyatt teams with Comedy Central for clever (and funny) new campaign
Screenshot: Comedy Central Hyatt is bringing the LOLZ alongside new partner Comedy Central in the company’s #PassportToComedy campaign. (Guys, that hashtag is way too long. Come on.) Comedian Iliza...
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Airport hotels take it up a notch to lure business travelers
Photo: Starwood It used to be that overnighting at an airport hotel meant a wobbly shuttle ride to a cookie cutter building with rooms similar to what one might find in a sleep factory. But that’s not...
View ArticleRevamped: These hotels just reopened after major renovations
Today’s luxury traveler demands elevated tech amenities, creative activities, design-centric spaces and more experiential stays. And hotels are listening, with many getting dramatic makeovers to meet...
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The hottest new amenity at boutique hotels? Bunk beds
When was the last time you slept in a set of bunk beds? Was it that summer you were sent to swim camp? Last Christmas, when you had to share a room with your 12-year-old cousins? Or in your...
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Executive Voices: How hotels are finding new ways to reach guests
With loyalty programs continuing to devalue, hotels have begun searching for new ways to get travelers’ attention and gain guest loyalty. Top brands have been developing innovative strategies to reach...
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RWV year in review: In 2015, these massive changes transformed the travel...
While enormous advancements in airport and airline technology dominated travel industry news in 2015, one area in particular seemed to make headlines more often than the rest of the pack. From lawsuits...
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Female travel leaders: An interview with Samie Barr, Hyatt's VP of Global Brands
Photo: Samie Barr While the lack of female executives in aviation is upsetting, there are a number of incredible women in the travel industry running the show. Take, for example, Samie Barr, Vice...
View ArticleHow hotels are reimagining the lobby in 2016
The future of travel is here, and that means the hotel lobby might not be — at least not in its traditional form. Don’t be surprised if you check into your next hotel and barely recognize the entrance....
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Executive Voices: How seven hotel chains are transforming their hotel lobbies
Hotel lobbies are being rapidly reinvented. No longer is the lobby simply a place to check-in; today, brands are realizing traveler’s growing desire for more experiential travel, and brands are adding...
View ArticleHyatt had 250 properties hacked. What can you do to protect yourself?
Hyatt Hotels Corp. announced Thursday that 250 of its properties have fallen prey to a complex hacking scheme and that customers’ credit card data may be at risk, the Wall Street Journal reports. The...
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Why hasn't free Wi-Fi come to luxury hotels in the way that it has swept...
The most glaring inconsistency in the hotel industry may be the way in which free Wi-Fi has steamrolled its way through budget to mid-tier hotels, even while luxury brands continue to charge an arm and...
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These are the brands the biggest hotel chains are building to attract...
When is a Hilton hotel room not just a Hilton hotel room? Why, when it’s a room in a Tru, of course — or at most of the other dozen brands under the Hilton umbrella. Hilton just announced Tru, a...
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You can now review your airline experiences on TripAdvisor
TripAdvisor has long held something of a reputation for calmer, more positive reviews of restaurants than competitor Yelp, with a vibrant community of reviewers that appear to genuinely enjoy sharing...
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